Troubleshooting Media Playback
At getstreaming.com we employ the best technologies and strategies to ensure that your media streams play smoothly from our servers. Even so, there may be times when a user encounters problems with playback.Windows Media as it is the most popular and widely used media format on the internet today. At getstreaming.com, this is our preferred format as it will work for the highest number of users.
Our customizable getstreaming player interface is designed to run perfectly with Internet Explorer or Netscape browsers. If your browser is Firefox, Mozilla, Opera or a lesser know browser, you may find functionality a bit more limited. For this reason, we've included a "Bypass" function.
If you have trouble playing media with our player, your first action should be to use the "Bypass" button on the player. The "Bypass" button is located at left end of the player console (to the left of the "Play" and "Stop" buttons). Click on it and your system's default Windows Media Player will appear. The media should play. If not... keep reading.
Mac OS
If you are using a Mac, please click on the Microsoft link below for troubleshooting ideas and the latest downloads:Microsoft OS
Below we've provided fixes for some of the most common issues that interrupt media playback on Microsoft Windows Operating Systems. If your playback issue can not be corrected with any of these fixes -- or you have recieved an error message when you try to activate one of our media players, we'd appreciate hearing from you. Please send us an email with as much detail as possible so that we can take corrective action. Click here to send us an email: customerservice@getstreaming.comYour feedback will only help us improve our service to you and other customers.
In most cases, playback issues originate from the user's computer and can be fixed. It could be that your media drivers may require updating on your computer. Here's a link to a Microsoft page that will help to identify old or missing drivers and provide updates:
It is also possible that you may have installed a program that has overwritten some of the functionality of your Windows Media Player or is fighting for ownership of the media playback. To solve the problem, you must troubleshoot your system.
The easiest way to solve this and other playback issues is to uninstall the existing player and reinstall the latest version of the player from Windows. At this time we recommend Windows Media Player 9 over the new version 11. Click on the button below for the latest version of this player.
If you'd rather not install a new player from Microsoft, here are a couple of manual workarounds that should work for these Microsoft Operating Systems:
Workaround #1 (Windows XP)
Open "My Computer" and click on the "Tools" menu at the top of the window. A pull-down menu will appear. Click on "Folder Options" and then "File Types”. You will see a long list of file extensions. Scroll down and highlight the AVI extension. Click “Change” and at the top of the new window you should see the existing Windows Media Player highlighted in the "Recommended Programs" list. In the same list there should be a second Windows Media Player. Highlight this second player (it is the default player that was installed when your original system was set-up) and click "OK" at the bottom of the window. You will be back at the "File Options" window. Click "Close" and you are finished.If there is no alternate Windows Media Player for you to select in the "Recommended Programs" list, click on the "Browse" button. This will open another window with a number of system folders. Make sure you are in the "C:/Program Files" directory. Open the "Windows Media Player" folder. Highlight the mplayer2.exe. (this is the same default file described above). Click on "Open". This will bring you back to the "Recommended Program" list where the alternate player will now appear. Highlight this second player and click "OK" at the bottom of the window. You will be back at the "File Options" window. Click "Close" and you are finished. This should fix the problem.
Workaround #2 (Windows 2000)
Open "My Computer" and click on the "Tools" menu at the top of the window. A pull-down menu will appear. Click on "Folder Options" and then "File Types”. You will see a long list of file extensions. Scroll down and highlight the AVI extension. Click “Change” and a window will pop up showing you all the existing programs you are running on your system. Scroll down to the Windows Media Player (it will probibly be at the bottom of the list). Click on the "Other" button. This will open another window that will show you files and folders on your drive.Make sure you are in the "C:/Program Files" directory. Open the "Windows Media Player" folder. Highlight the mplayer2.exe. (it is the default player that was installed when your original system was set-up). Click on "Open". This will bring you back to the list where you selected the Windows Media Player. Click "OK" at the bottom of the window. You will be back at the "File Options" window. Click "Close" and you are finished. This should fix the problem.
Workaround #3: (Windows NT and 95)
Go to "Help" on the Windows Media Player toolbar and choose "About Windows Media Player". This will tell you the version of WMP you are running. If this is version 6.4, let a person in your computing support know that they need to install "version 7 codec for WMP" to allow playback of the video. From Windows 98 onwards all the operating systems released (ME, 2000 and XP) have the v7 codec pre-installed and will be able to play the video.For even more Windows Media troubleshooting, click on the link below:
Please contact getstreaming.com if problems still exist. Email us at:
Yours truly,
Getstreaming.com Customer Service